Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
153,113
29,574
182,687
16.19%
22.80%
2023
156,676
31,282
187,958
16.64%
22.83%
2022
150,850
30,779
181,629
16.95%
23.10%
2021
139,449
27,862
167,311
16.65%
22.81%
2020
133,374
26,200
159,574
16.42%
21.51%
2019
155,811
28,218
184,029
15.33%
22.66%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
2,902
561
3,463
16.20%
47.78%
2023
3,337
601
3,938
15.26%
47.29%
2022
4,737
780
5,517
14.14%
45.44%
2021
5,958
1,054
7,012
15.03%
44.40%
2020
6,207
962
7,169
13.42%
42.45%
2019
7,115
1,129
8,244
13.69%
44.33%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
6,332
2,477
8,809
28.12%
41.49%
2023
6,592
2,262
8,854
25.55%
38.64%
2022
5,863
2,369
8,232
28.78%
39.39%
2021
4,841
2,201
7,042
31.26%
40.41%
2020
5,691
3,528
9,219
38.27%
48.09%
2019
5,305
2,138
7,443
28.72%
43.30%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
10,086
1,541
11,627
13.25%
39.63%
2023
5,044
973
6,017
16.17%
36.96%
2022
4,981
1,129
6,110
18.48%
37.07%
2021
3,652
1,108
4,760
23.28%
39.17%
2020
4,729
1,197
5,926
20.20%
35.42%
2019
4,266
999
5,265
18.97%
35.34%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
267
174
441
39.46%
12.77%
2023
282
150
432
34.72%
16.34%
2022
280
144
424
33.96%
11.13%
2021
256
136
392
34.69%
18.93%
2020
242
112
354
31.64%
20.93%
2019
280
132
412
32.04%
16.90%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
22,487
4,470
26,957
16.58%
45.00%
2023
22,525
3,961
26,486
14.96%
44.64%
2022
21,712
3,766
25,478
14.78%
46.15%
2021
21,632
3,452
25,084
13.76%
46.87%
2020
20,283
3,009
23,292
12.92%
43.90%
2019
26,439
3,712
30,151
12.31%
42.09%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
1,372
254
1,626
15.62%
35.29%
2023
1,358
270
1,628
16.58%
35.67%
2022
1,490
324
1,814
17.86%
37.14%
2021
1,345
294
1,639
17.94%
35.46%
2020
1,079
265
1,344
19.72%
33.86%
2019
1,238
291
1,529
19.03%
34.01%